Customer Service Executive�?�, Banking Services �?? GSC�??s

Description

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of customer service executive.

In this role, you will:

• Ensure that the productivity & quality levels are achieved as per the standards set for the process.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
• To provide a high quality service to internal and external customers and demonstrate ways to improve customer service & increase productivity
• Acquire and update knowledge on procedures related to relevant process
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks
• Proactively identify issues, if any, and escalate to the Line/Management team
• Resolve customer complaints and complex enquiries/problem situations.
• Provide polite, friendly and personalised enquiry and information service to internal/external customers.
• Respond to internal calls/emails raised by colleagues and promptly assist in resolving them.